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Satellite InternetDirectTV Frequently Asked Questions
WHY DIRECTV?DirecTV is the #1 Satellite TV provider in the United States. With over 225 Satellite TV channels featured, DirecTV provides the most complete entertainment packages in America including the best in sports, music, movies, family programming, Pay Per View channels and more. The equipment provided is brand new and FREE! All DirecTV channels are 100% digital, picture and sound.
WHO DOES THE INSTALLATION? CAN I DO IT?The current DirecTV offer includes FREE installation by professional installers so there's no reason why you should choose to install the system yourself.
DO I HAVE TO PAY FOR SHIPPING?No, all satellite equipment is shipped FREE to any location in the continental USA from our huge storage in Miami, Florida.
DO I HAVE TO PURCHASE THE EQUIPMENT?Satellite TV equipment is provided FREE for up to 5 rooms in your home/5 receivers.
CAN I CHOOSE TO INSTALL MY DISH INDOORS?For better signal quality it is recommended that you install your satellite dish outside.
WHAT IF MY DISH ANTENNA GETS STOLEN?The dish antenna is very small so you can place it in a hidden place where people can't see it. You should know that the dish itself is the least expensive part of your satellite system and it can be easily replaced.
DOES BAD WEATHER AFFECT RECEPTION?Heavy rain or snow can negatively affect satellite tv reception. However, this hardly ever happens.
WHAT IF I MOVE?DirecTV has a Movers Service - just provide customer support with your new address and you'll be sent a replacement dish, plus you'll get your system installed once again to your new home.
HOW DO I ORDER PAY PER VIEW MOVIES AND SPECIAL
EVENTS?You can order Pay Per View programming with your remote control or by telephone - the installers will show you how to do this.
DOES DIRECTV PROVIDE LOCAL CHANNELS?Yes, local networks are provided where available. Distant broadcast network feeds from New York and Los Angeles are available only to customers who cannot receive an over-the-air signal from a local TV station or to customers who get waivers from their local TV stations.
DOES DIRECTV PROVIDE SPANISH LANGUAGE CHANNELS?Yes, the Latino packages are provided under the name Para Todos.
WHAT IS HDTV?HDTV High Definition Television is a new improved TV system. HDTV's aspect ratio is 16:9 (Width:Height) as opposed to 4:3 of the current NTSC system. This makes the home theater atmosphere exactly as it was meant to be. Films will retain their original size and resolution, and the sound can be delivered in digital-quality 5 channel digital audio. To receive HDTV programming you must have a HDTV ready TV set.
HOW DO I PAY MY BILL?DirecTV offers several billing options: you can either mail in your payment, or DirecTV can automatically deduct your payment from your checking account, credit card, etc. Moreover, an online billing system is currently developed for customers who prefer to pay their bills online.
